Frequently Asked Questions

Billing and Payment for Services

 

Does the City take credit/debit cards for payment?

Yes, the City now accepts credit/debit cards as a payment option.

Ex: Visa, Mastercard, Discover and American Express cards.

 

Can I pay online?

Yes, you can make an online payment by visiting our website, which is, www.cityofcochran.com\,

First you will need to click on online payments at the top of the page.

To complete your payment, you will need your Account # & Online Pin #.

This information can be found on your utility billing statement as well.

 

Can I make a payment over the phone?

No, The City does not accept payments over the phone. 

 

How much is my bill?

If you're unsure of your balance, you can contact City Hall. To look up your 

bill information, the City will need your Name, Address, or Account number.

 

When do the bills go out?

All bills are mailed by the 25thof each month.

 

When is my bill due? What is the very last day I have to pay my bill?

All bills must be paid by the 10th of the month and will be deliquent by the 20th.  

After the 10th the customer balance will be assessed a ten percent (10%) late fee.  

After the 20th your service will be discontinued at the deliquent address.  

Reconnect fees will be $25.00.

 

Why didn’t I receive my bill?

All bills are mailed by the 25th of the each month. If your bill did not arrive 

in the mail, please contact City Hall.

 

Why is my bill so high?

A high water/sewer bill may be the result of a leak in the toilet, broken pipes,

excessive water usage, or a misread of the meter. Toilet leaks and broken pipes

between the meter and the home are the responsibility of the homeowner. If

a meter misreading is suspected, please call City Hall and request that your

meter be reread.

 

Can I have help/pay plan to pay my bill?

The customer must contact the City Clerk or City Manger and complete a signed Payment Agreement 

before the 10th to avoid services being discontinued.  A payment agreement will

not be made after the services are cut-off, the account must be paid in full.  

Individuals needing additional help should check with their local civic/religious

organization for assistance.

 

Does the City have a place I can drop off a payment after hours?

Yes, the City has a drop box for bill payments in the driveway of City Hall.

 

What are the current water, sewer and trash rates?

To view the current rates, please click on "Rates". 

 

Services

 

Are the meter readers reading my meter?

Yes, all meters are read monthly.

 

Why didn’t the City send me a cut-off notice?

Cut-off day are held on the 21st of each month. If the 21st falls during a weekend, then Cut off will be scheduled on the next business day at 8:30a.m.

This notice is mentioned on the day of setting up an account with City of Cochran.

And this information can be found on the back of each utility bill. 

 

What is the pick-up schedule for limbs and leaves in the City?

The pick-up schedule for yard debris follows the same schedule as trash pick-up.

Debris not collected on the scheduled day will be picked up on Friday of that week.

The schedule can be found at:

http://www.cityofcochran.com/Assets/Files/PublicWorks/CityofCochranSolidWasteRoutes8x11.jpg

 

Do I need to bag my yard debris?

No, yard debris does not need to be bagged.

 

Can someone from the City light my Gas pilot light?

No, due to liability restraints our Natural Gas public workers can no longer enter the homes of 

residents to light gas pilot lights.

 

Can the City come on my property and clean my sewer?

No, the City public workers will only clean the sewer line to the to the City’s cut-off line.

 

What information do I need to set-up services?

The City Hall is required to verify the identity of all individuals requesting City Services. 

The required information will include: a Warranty Deed (if owning the property) or

Rental/Lease agreement (if renting the property), a 911 Registration (obtained from the 911 Center),

Social Security card, and a form of Government I.D. ( Driver's License or State I.D).

 

City Offices

 

What time do the City offices close?

The hours of operation for the City are Monday through Friday from 8:30 a.m- 4:30 pm. 

And on Cut off day, the City is open from 8:30 a.m-5p.m.

 

How do I contact the City?

To contact the City, please go to our Directory at:

http://www.cityofcochran.com/cochran.sophicity.com/directory.aspx